Comments on: 1and1 Review – A Hosting Nightmare

By: Ruana

Ruana — Tue, 19 Jan 2010 12:14:19 +0000

Sorry for the double posting… but I just read the post from Lee “[...] suggested other hosting options besides 1and1, I am new to this and need some direction.[...]” and also the post from Tex, saying “[...]1and1.com is awesome! Who the f uses Customer Support anyway, that’s what the internet is for.”
@Lee: I use Netstorage for my own sites and also for customers who don’t have a registered domain/webspace. It’s cheap and reliable – or at least has been for the past 3 years and I’m positive that it will be so in the future. Support has also been very good and helpful. Once a guy from the customer service guided me to a procedure step by step via the phone – it took almost 50 minutes and the guy on the line didn’t hasten, didn’t rush me at all, just polite and patient explanations… I was impressed!

@Tex: you think customer support is “sooo yesterday”? What do you do if you don’t get any response via the internet? No answers to your mails? No helpful information on their website and the support pages there? You’ll end up calling customer support at some point when everything else you tried failed. And that’s what happened during my time with 1&1 – not only to me, obviously.

By: Ruana

Ruana — Tue, 19 Jan 2010 11:52:23 +0000

Hi, I can only agree with everything you said. I was with 1&1 for 2 years (a newbie, seeing all the ads in magazines…, same story) and I too experienced their really horrible support and customer service. Email contact is almost not possible because you never get an answer or get it so late that it’s meaningless. Phone support tells you they are working on your problem but nothing happens. They don’t call you back, they don’t give you any advice,… And on top of it all, when I tried to leave the company after the first year they gave me an exceptionally hard time. It ended with me having to sign for another year because their deadline for terminating the contract was 3 months(!). My letter missed the deadline by 1 day(!). Definitely not recommended!

By: Aaron

Aaron — Wed, 06 Jan 2010 07:08:17 +0000

Wow, I’m really kinda surprised to see all the negative reviews here. I currently have 4 accounts with 1and1. 3 are shared hosting packages and 1 is a dedicated server which runs a very large website.
I’ve been with 1and1 for over 5 years now and I’ve NEVER had a problem. I can think of only 1 or 2 times in the 5 years that my sites have been down and they were for very short periods of time.
Thay are one of the least expensive hosting companies I’ve seen and their billing is very lenient.
And I’ve contacted their support several times and gotten response very quickly.
I really just can’t believe so many others have had problems with them.
Maybe they just like me?

By: dan

dan — Sun, 13 Sep 2009 23:43:38 +0000

Heard a lot of horror stories about 1and1.com. A lot about their billing practice. So finally we found one company that was even worse than 1and1.com which is cartikahosting.com. Cartika is even worse about billing as they will try to cheat you by claiming you are abusing their TOS then making you upgrade or they will suspend your account.

This is a review for Cartikahosting.com. After trying out their services, here is our reviews, ratings, compliments and complaints.
Overall Cartikahosting.com does not live up to our standards of what we consider valuable, long term services and quality servers. Their servers are known to have many problems in the past. We believe they will fix these issue however a more serious problem is the company itself.
1. Cartikahosting long term prospects – Poor
2. Cartikahosting Billing and Pricing – Poor
3. Cartikahosting Customer Service – Average
4. Cartikahosting Server uptime – Poor – Average
5. Cartikahosting Control Panel – Very Good (Hsphere)
6. Cartikahosting Overall Rating – Poor – Average

Cartikahosting.com in comparison to other similar web hosting companies is NOT recommended.

By: Seamus

Seamus — Wed, 02 Sep 2009 15:23:15 +0000

I made the mistake of buying and hosting my Domains with 1&1. Tried to transfer my domains but they locked them up on me. It was a costly mistake, I was new but learned a good lesson. Please, if you are considering 1&1 for hosting or anything else don’t even think about it because you will regret it. I now use Moniker or GoDaddy to buy the domains and Hostgator.com for hosting and very happy with their services. I used to wake up every night with nightmares because of 1&1. Now its sweet dreams baby. Get the hell away from 1&1, they will ruin your life.

Happy Hosting!

By: James

James — Thu, 30 Jul 2009 10:07:20 +0000

I had a lot of problems with US based hosts. Basically, I hosts sites for a few clients and if the server went down I had to call the US from the UK or wait up to a few days for an email response.

I decided to switch to 1&1 because they had UK based support and to be honest, I’ve been impressed with them. The only thing I can think of is that it’s just their shared hosting that is pants as I have a VPS.

Now, don’t get me started on FastHosts, they’re useless!

By: dan

dan — Sat, 18 Jul 2009 10:38:59 +0000

We don’t recommend Cartikahosting.com because their servers are always having problems and the company tries to always charge us more by telling us we are violating their TOS and thereby demanding we upgrade or they will suspend our account. It is basically holding our web hosting hostage for higher pay.

By: Sam

Sam — Mon, 22 Jun 2009 18:38:42 +0000

Yeah, I learned the hard way too – I still have some domains registered with them so haven’t left them completely, but I have all my sites hosted elsewhere now – no mySQL databases in their beginner or home packages, then just 2 in their business package? I mean, come on…

By: Hector

Hector — Tue, 16 Jun 2009 17:28:45 +0000

I NEVER HAD ANY PROBLEMS WITH 1AND1 UNTIL THIS YEAR, THE DOWN TIME IS HORRIBLE I WAS ALMOST 48 HOURS WITH NO EMAILS. My business is base on pure email marketing and I make my living just sending and answering emails, I don’t really know what happen to their good hosting service, I’m switching to a better service provider TODAY!!!! wish me luck!!!!! and GET OUT OF 1and1 while you can!!!

By: Rob

Rob — Thu, 23 Apr 2009 16:45:09 +0000

That’s terrible, I have used hostmysite.com for a while now, I have had no problems, and their service is excellent, I have gotten live chat support at like 3am, they have even helped me with problems that are not even theirs such as a stupid coldfusion coding error that for some reason I couldn’t see.